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SacRT Public Office changes because of COVID-19

Due to COVID-19, the situation is changing rapidly. Many SacRT public offices are closed to public visits or have limited access.

Closed offices to the public:

  • SacRT Administrative Building, 1400 29th Street, Sacramento

Limited in-person hours:

  • Customer Service and Sales Center, 1225 R Street, Sacramento (9 a.m to 4 p.m. Monday through Friday). Visitors to SacRT’s Customer Service and Sales Center or any SacRT facility are required to wear a mask. A maximum of five people at a time are allowed inside the Customer Service and Sales Center.
  • Accessible Services Department, 1221 R Street, Sacramento (8 a.m. to 5 p.m. Monday through Friday) Please call in advance: 916-557-4685. Visitors are required to wear a mask.
  • Human Resources (HR), 2810 O Street, Sacramento, has limited in-person hours (10 a.m. to 2 p.m. Monday through Friday). Visitors required to wear a mask. Maximum of two people at a time are allowed inside the HR lobby.

All departments are still available by phone:

Human Resources: 916-556-0298
Administrative Office: 916-321-2800
Accessible Services Department: 916-557-4685
Customer Service and Sales Center: 916-321-2877

Customer Service & Sales Center

1225 R Street
Sacramento, CA 95811

(Adjacent to the 13th Street Station)
Monday through Friday: 9:00 a.m. to 4:00 p.m.

For trip planning assistance and general SacRT Customer Service information please call:
(916) 321-BUSS (2877)

  • Monday through Friday from 6:00 a.m. to 7:30 p.m. (Closed most holidays)
  • Saturday and Sunday from 7 a.m. to 4 p.m.

 

Customer Advocacy

If you have a compliment or complaint, please be prepared to describe your situation and include the following details: what happened, when (date and time), where (location, route number, bus or train vehicle number). Due to intermittent heavy call volume, you may be connected to voicemail. Please leave a message, one of our Customer Advocacy Team members will return your call as soon as possible - no longer than two business days.

Click Here to fill out an online form

Report a Problem
In case of an emergency, call 9-1-1.

SacRT passengers can report non-emergency crimes or suspicious activity to SacRT Police through the Safety & Security App.

 

SacRT Go Paratransit Services

For all information and services related to SacRT GO call 916 321-BUSS (2877), select option #2, for Reservations select option #2 again. The reservations line is open from 8:00 a.m. to 5:00 p.m.

Passengers can schedule up to two days prior to when they want to take their trip, however they must be scheduled up to 5:00 p.m. the day before.

SacRT GO will operate whenever the Fixed Route SeSacRT passengers can report non-emergencyrvice or Light Rail service operates depending on the routes. Currently, the service can start as early 4:30 a.m. to 1:00 a.m. (Blue Line).

 

File a Claim

Direct your request for information about submitting a claim for injury or property damage to Regional Transit District’s Risk Department. The Risk Department office is located at 2811 O Street, Sacramento, CA. 95816.

Phone 916/556-0322
Email: RiskDept@sacrt.com.

Before the Risk Department can process your claim, you or your representative must complete and submit a Sacramento Regional Transit District Claim Form. See the links below for a Claim Form and Instructions for Submitting a Government Tort Claim.

 

Mailing Address

P.O. Box 2110
Sacramento, CA 95812-2110

Lost & Found

1225 R Street
Sacramento, CA 95811

Monday through Friday: 10:00 a.m. to 4:00 p.m.
(916) 321-2855
Note: SacRT is not responsible for any items left on buses or light rail trains.

Administrative Office*

*Temporarily closed to the public due to COVID-19
1400 29th Street (at N Street)
Sacramento, CA 95816

(Accessible by Light Rail from the 29th Street Station and bus routes 38, 67, and 68.)

Administrative Business Hours
Monday through Friday: 8 a.m. to 5 p.m. (By phone only)
Main line: (916) 321-2800

Media Inquiries

Jessica Gonzalez
Cell - (916) 662-0342
Desk - (916) 556-0300
Email - jgonzalez@sacrt.com

Human Resources

2810 O Street
Sacramento, CA 95816

(916) 556-0298
Weekdays: 8:00 a.m. to 5 p.m. (By phone only)
Closed weekends and most holidays.
Jobline (916) 556-0297

To reach the Human Resources Department by mail write to:
Regional Transit
Attn: Human Resources Dept
PO Box 2110
Sacramento, CA 95812-2110

Photo Identification Cards

1225 R Street
Sacramento, CA 95811

Monday through Friday: 10:00 a.m. to 4:00 p.m.

SacRT photo ID cards cost $3 each and may be purchased by:

Seniors age 62 and over (with written proof of age).
Individuals with disabilities (with written proof of disability). A Medicare card is valid to purchase an SacRT Disabled photo ID card. Please see the Discount Fare section of this website or call (916) 321-2877 for a listing of documentation accepted by SacRT for individuals with disabilities.
Students (grades K-12) must show proof of school enrollment or be accompanied by a parent or guardian to purchase an SacRT Student photo ID card. SacRT Student photo ID cards are good for three years. Student monthly pass stickers can be affixed to valid school issued photo ID's or SacRT student photo ID card. Students may also purchase monthly passes using SacRT's moble fare app, ZipPass.

Public Records Request

To request public records of the district, click here.

Expressive Activity

To request a copy of the application, click here.

Email Webmaster

To report a broken link on the website please email the webmaster at: webmaster@sacrt.com.