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Customer Service & Sales Center

1225 R Street
Sacramento, CA 95811
(Adjacent to the 13th Street Station)

In-Person Hours:

  • Monday through Friday: 8:30 a.m. to 5 p.m. (Closed Holidays)

Call Center Hours:

  • Monday through Friday: 6:30 a.m. to 7 p.m.
  • Saturday and Sunday: 7 a.m. to 4 p.m.

For trip planning assistance and general SacRT Customer Service information
Please Call: 916-321-BUSS (2877)

 

Effective Sunday, January 5, 2025 new hours of operation will be as follows!

In-Person Hours:

Monday through Friday: 9 a.m. to 5 p.m. (Closed Weekends and Holidays)

Call Center Hours:

Monday through Friday: 6:30 a.m. to 6 p.m.
Saturday and Sunday: 7 a.m. to 4 p.m.

 

Customer Advocacy

The Customer Advocacy Team can be reached by phone at 916-321-2877, Option, #3, then Option, #6 or click here to fill out an online feedback form or email customeradvocacy@sacrt.com.

Customer Advocacy Hours:

  • Monday through Friday: 8 a.m. to 5 p.m. (Closed most holidays)

If you have a compliment or complaint, please be prepared to describe your situation and include the following details: what happened, when (date and time), where (location, route number, bus or train vehicle number). Due to intermittent heavy call volume, you may be connected to voicemail. Please leave a message, one of our Customer Advocacy Team members will return your call as soon as possible - no longer than two business days.

Report a Problem

In case of an emergency, call 9-1-1.

SacRT passengers can report non-emergency crimes or suspicious activity to SacRT Police through the Safety & Security App.

SacRT Go Paratransit Services

For all information and services related to SacRT GO call 916 321-BUSS (2877), select option #2, for Reservations select option #2 again. The reservations line is open from 8 a.m. to 5 p.m. daily.

Passengers can schedule up to two days prior to when they want to take their trip, however they must be scheduled up to 5 p.m. the day before.

SacRT GO will operate whenever the Fixed Route SeSacRT passengers can report non-emergencyrvice or Light Rail service operates depending on the routes. Currently, the service can start as early 4:30 a.m. to 1 a.m. (Blue Line).

To File a Claim

For information about submitting a claim for injury or property damage, you may contact the Risk Department at 916-556-0322.

Before Risk Department can process your claim, you or your representative must complete and submit a Sacramento Regional Transit District Claim Form to The Clerk to the Board.*

SacRT encourages the public to submit claims by mail. If you want to submit your claim in person, please contact the Clerk to the Board at 279-234-8382 to schedule an appointment for personal service.

See the links below for a Claim Form and Instructions for Submitting a Government Tort Claim.

Personal Service (by appointment only)
Clerk to the Board
Phone: 279-234-8382

Mailing Address
Attn: Claims - Clerk to the Board
1102 Q Street, Suite 3000
Sacramento, CA 95811

  • Monday - Friday: 8:00 a.m. to 5:00 p.m. (by phone)
  • Monday - Friday: 8:00 a.m. to 5:00 p.m. (in-person by appointment only)
  • Closed weekends and most holidays

For Service of Lawsuits & Subpoenas

Personal Service
Risk Department
1102 Q Street, Suite 3000
Sacramento, CA 95811

Mailing Address
Attn: Risk Department
P.O. Box 2110
Sacramento, CA 95812

  • Monday - Friday: 8 a.m. to 5 p.m. (by phone or in-person)
  • Monday - Friday: 8 a.m. to 5 p.m. (in-person)
  • Closed weekends and most holidays

*Please note that initial legal documents must be personally served.

Lost & Found

1225 R Street
Sacramento, CA 95811

  • Monday through Friday: 8:30 a.m. to 5 p.m.

Phone: 916-321-2855

Note: SacRT is not responsible for any items left on buses or light rail trains.

Administrative Office

(Accessible by Light Rail from the 13th Street Station)

Administrative Business Hours

  • Monday through Friday: 8 a.m. to 5 p.m.

Phone: 916-321-2800

Media Inquiries

Jessica Gonzalez
Cell: 916-662-0342
Email: media@sacrt.com

Human Resources

2810 O Street
Sacramento, CA 95816
916-556-0298

  • Monday - Friday: 8 a.m. to 5 p.m. (by phone)
  • Monday - Friday: 8 a.m. to 5 p.m. (in-person)
  • Closed weekends and most holidays.

Jobline: 916-556-0297

To reach the Human Resources Department by mail write to:

Regional Transit
Attn: Human Resources Dept
PO Box 2110
Sacramento, CA 95812-2110

Photo Identification Cards

1225 R Street
Sacramento, CA 95811

  • Monday through Friday: 8:30 a.m. to 5 p.m.

SacRT photo ID cards cost $5 each and may be purchased by:

  • Seniors  age 62 and over (with written proof of age).
  • Individuals with disabilities (with written proof of disability). A Medicare card is valid to purchase an SacRT Disabled photo ID card. Please see the Discount Fare section of this website or call (916) 321-2877 for a listing of documentation accepted by SacRT for individuals with disabilities.
  • Students (grades K-12) must show proof of school enrollment or be accompanied by a parent or guardian to purchase an SacRT Student photo ID card. SacRT Student photo ID cards are good for three years. Student monthly pass stickers can be affixed to valid school issued photo ID's or SacRT student photo ID card. Students may also purchase monthly passes using SacRT's mobile fare app, ZipPass.

Public Records Request

Please be advised that if the request pertains to video records, due to storage limitations SacRT generally overwrites video footage after 7 days unless a request is made to hold the video. Due to that, SacRT strongly encourages requestors to submit all PRA requests for video by email rather than through the USPS and to do so promptly after any incidents.

To request public records of the district, click here.

Expressive Activity

To request a copy of the application, click here.

Title VI Information and Complaint Form

For more information on SacRT's Title VI policy or access to a Title VI complaint form, click here.

Email Webmaster

To report a broken link on the website please email the webmaster at: webmaster@sacrt.com.

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