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RT's Title VI Program

Title VI of the Civil Rights Act of 1964 requires that “No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”

Download or Read RT's 2017 RT Title VI Program
& Assorted Attachments in PDF Format
Title VI Program Update 2017 Appendix A - Rider Public Notice Appendix B - Complaints Appendix C - Public Participation Plan
Appendix D - Language Assistance Plan Appendix E - Rider Construction Appendix F - Rider Demographics Appendix G - Service Monitoring
Appendix H - Equity Analysis Appendix I - Service Standards Appendix J - Service Change Policy Appendix K - Fare Change Policy

Complaint Procedures.

Any person who believes he or she has been discriminated against, may file a signed written complaint within 180 days of the date of alleged discrimination. The complaint should include the following information:

  • Your name, your address and how best to contact you
    (i.e. telephone number, email address, etc.)
  • How, when, where and why you believe you were discriminated against. Please include the location, names and contact information of any witnesses.

A written complaint can be filed:         

By Mail:
Sacramento Regional Transit District
P.O. Box 2110
Sacramento, CA 95812
In Person:
Sacramento Regional Transit District
1409 28th Street, 2nd Floor
Sacramento, CA 95816

Select this link to print a TITLE VI COMPLAINT FORM

The Customer Advocacy Department can be reached by telephone at 916-557-4545 or by fax at 916-456-1752, or select this link to fill out a Customer Advocacy online form.

For additional information on RT's nondiscrimination obligations, please contact the Customer Advocacy Department. Complaint Assistance:  A Customer Advocate can assist with writing a complaint if the complainant is unable to do so.

What happens to the complaint after it’s submitted?                Back to top

All complaints alleging discrimination based on race, color or national origin in a service or benefit provided by RT will be directly addressed by RT. RT will provide appropriate assistance to complainants, including those persons with disabilities, or who are limited in their ability to communicate in English. Additionally, RT will make every effort to address all complaints in an expeditious and thorough manner.

A letter of acknowledging receipt of complaint will be mailed within seven days. Please note that a complainant’s failure to respond to any requests for additional information or to provide the requested information may result in the administrative closure of the complaint.

How will the complainant be notified of the outcome of the complaint?

RT will send a final written determination letter to the complainant. In a letter notifying complainant that the complaint is not substantiated, the complainant will also be advised of his or her right to appeal and the appeal process within seven calendar days of receipt.  Every effort will be made to respond to the Title VI complaints within 30 working days of receipt, if not sooner.

If you need more information on RT’s Title VI policy or assistance in filing a Title VI complaint, please call RT’s Customer Advocacy Department at 916-557-4545.

In addition to the complaint process described above, a complainant may file a Title VI complaint with the following office:

Federal Transit Administration, Region IX
Office of Civil Rights
90 Seventh Street, Suite 15-300
San Francisco, CA 94105-6701                                                
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Si usted necesita más información en el Título del RT VI política o ayuda con la clasificación de un Título VI queja, por favor llame 916-557-4545.

Если Вы нуждаетесь в большем количестве информации относительно Названия РЕАЛЬНОГО МАСШТАБА ВРЕМЕНИ шесть политики или помощь с регистрацией Названия VI жалоб, пожалуйста звоните 916-557-4545.


Nếu bạn cần thêm thông tin về chính sách của RT sáu đề hoặc trợ giúp nộp đơn khiếu nại đề VI, xin vui lòng gọi 916-557-4545.

Yog koj xav paub ntxiv txog RT txoj cai ntawm Title VI los yog xav tau kev pab ua Title VI tsab ntawv tsis txaus siab, thov hu rau 916-557-4545.


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  Sacramento Regional Transit District