RT Systemwide Improvement Initiative

In September 2014, Sacramento County Supervisor Phil Serna, then-Chair of the RT Board of Directors, convened 12 members of the business community (Business Advisory Panel) to evaluate the service provided by the Sacramento Regional Transit District (RT) as it relates to the future opening of the regional downtown Entertainment and Sports Center (ESC).

The Business Advisory Panel met several times during fall 2014 and provided a report back to the RT Board on January 12, 2015 with their findings. The Panel’s written report can be accessed
here.

It became immediately clear to everyone involved that the focus must be countywide, including the entire RT system.

As a result of the Business Advisory Panel’s work, the RT Board of Directors established an Ad Hoc System Improvement Committee on January 26, 2015, composed of five members of the RT Board: Jay Schenirer, Andy Morin, Steve Hansen and Phil Serna (Chair of the Ad Hoc Committee), and Linda Budge as an alternate. The Ad Hoc System Improvement Committee will assist and recommend action to improve the RT bus and light rail system countywide.

The first Ad Hoc System Improvement Committee meeting was held on February 25, 2015. During that meeting, the Committee formed four working groups to address specific subject areas of RT service: Security and Fare Evasion; Light Rail Stations, Bus Stops, Shelters and Benches; Rolling Stock, Light Rail Vehicles and Buses; and Customer Communication and ESC Operations Plan.

Please stay engaged and check RT’s website for updates as RT works with our partners to improve Sacramento’s public transit system for everyone.

Thank you for your interest and support of RT.
 

Accomplishments

Security and Fare Evasion

  • August 2015 – RT added police officers to provide additional presence on light rail trains. We have added a Folsom police officer to RT Police Services (RTPS), and a contract will be forthcoming. With the opening of the Blue Line to Cosumnes River College light rail extension, RT also increased staffing during daytime hours to include a guard on all Blue Line trains.
     
  • August 2015 – RT issued a request for proposals for a phone app that will allow passengers to report criminal/nuisance behavior, as well as facility issues. This phone app will be available to customers by fall 2015.
     
  • August 2015 – RT is working with the Sacramento Police Department’s IMPACT team  in order to more effectively address issues related to homelessness that occur on the RT system. An RTPS officer is riding with the team. RT has accepted a proposal for homeless navigator services, for which a contract should be in place by fall 2015.
     
  • August 2015 – RT and the Sacramento Police Department implemented a new program called Rider Watch, which is being tested with Elk Grove commuters. RTPS hopes that by forming groups of commuters who know each other and travel together, they can help riders feel safer on the light rail system. The service is modeled after the Neighborhood Watch program.
     
  • July 2015 – RT amended its Prohibited Acts Ordinance to create Paid Fare Zones at light rail stations and more effectively address nuisance behavior.
     
  • July 2015 – RT completed a two-month test project placing police officers on every train on the Gold Line at night in lieu of security guards from 7:30 p.m. to 11:30 p.m. The project included a follow up survey, which indicated that passengers noticed a difference in problem behavior on the train; however, there was no reduction in crime.  The challenge of the program was staffing the positions with officers without incurring excess overtime.
     
  • March 2015 – RT realigned security guard staffing to add visibility in the daytime, and presence on nights and weekends. RT added two guards to the trains in the early morning hours and added a hot spot guard that is deployed from 5 a.m. to 9 a.m. at stations where we have reported issues.
     
  • March 2015 – RT security guards began actively monitoring their areas of responsibility for trash. The guards are walking through the trains at the end of the lines to clean them up and have been requested to pick up hazards on the line. The station guards are expected to also pick up trash at their locations as well.
     
  • February 2015 – RT implemented stricter enforcement of RT ordinances, such as no smoking, to improve the ridership experience and address nuisance behavior.
     
  • January 2015 – RT realigned law enforcement staffing to have more sworn officers working evenings and on weekends to address visibility and rider safety perception.

Light Rail Stations, Bus Stops, Shelters and Benches       Back to top

  • August 2015 – RT opened a 4.3-mile extension along its Blue Line, bringing light rail service to the border of Elk Grove at Cosumnes River College.
     
  • August 2015 – RT entered into agreements with the Midtown and Power Inn property business improvement districts for station and stop cleaning.
     
  • July 2015 – RT issued a new contract with Clear Channel for bench and shelter installation and maintenance, that provides greater flexibility and increased cleaning of bus stops.
     
  • April 2015 – RT contracted with the City of Rancho Cordova for the City to provide maintenance of light rail stations and bus stops in the city.
     
  • April 2015 – RT completed fiber installation at the Globe, Arden/Del Paso, Royal Oaks and Swanston light rail stations.
     
  • April 2015 – RT completed installation of cameras and electronic message signs at the Arden/Del Paso, Royal Oaks and Swanston light rail stations.
     
  • March 2015 – RT began upgrading light rail stations throughout the system. Improvements at the Watt/I-80 Station are complete.
     
  • July 2014 – RT contracted with the Del Paso Boulevard Partnership for the organization to provide maintenance of light rail stations and bus stops in the community.
     
  • January 2014 – RT began earning Carbon Credits for emission reduction activities.

Rolling Stock, Light Rail Vehicles and Buses

  • April 2015 – RT completed the replacement of the light rail wheelchair ramps on all Siemens vehicles.
     
  • April 2015 – RT began rolling out 30 of 96 new GILLIG BRT-Plus buses to enhance the transit system.
     
  • April 2015 RT completed the reconfiguration of seating in the Siemens light rail vehicles to allow more room for wheelchairs and bicycles.
     
  • March 2015 – RT completed installation of the new three-position bike racks on the buses to increase capacity. The new equipment replaced the two-position bike racks.
     
  • August 2014 – RT completed the first application of an exterior vinyl adhesive wrap on a light rail vehicle. The vinyl wrap process is a cost-effective method to improving the appearance of the light rail vehicles.
     
  • August 2014 RT began replacing the older fabric seats on RT light rail vehicles with vinyl material that is easier to clean.

Partnerships                                                                     Back to top

  • April 2015 RT implemented an agreement with the Sacramento Area Council of Governments (SACOG) to create a partnership to expand RT's capability to evaluate opportunities to implement service improvements, including:

     1. The evaluation and recommendation of transit stop and station improvements. In this work, SACOG can help RT assess the advantages and disadvantages of proposals to open new light rail stations, or close existing ones.

     2. Prioritization of strategic development opportunities and complementary transportation investments near transit that are likely to attract new choice riders.

     3. Working together (insights and strategies) that can be shared to ensure that service improvements benefit all riders.
     
  • March 2015 RT contracted with a transportation industry consultant to provide operational assessment and recommendations for cost reduction and revenue growth.
     

Meetings

Future Ad Hoc System Improvement Committee meetings will be held in the RT Auditorium at 1400 29th Street (at N Street) from 11:30 a.m. to 1:30 p.m. on:

The meeting location is accessible by light rail to the 29th Street Station, and Routes 30, 38, 67 and 68.

Reports

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  Sacramento Regional Transit District