RideSacRT FAQs: You’ve got questions, we’ve got answers.
If there is no display, the pass is not valid.
Does a mobile ticket and pass expire?
Yes, the mobile pass expires and has a clear date and countdown timer on the active session screen to display when it will expire. Once, the ticket or pass expires, it then moves into the Rider History.
If I lose my cell phone service while trying to use a ticket or pass, will the mobile tickets and passes still work?
Tickets and passes are stored on a virtual cloud that will automatically store all purchased media. You need to be logged in to your account to access stored tickets and passes. Cellular service or Wi-Fi connection is required. Can I transfer to another bus with the mobile fare app?
Yes, as long as the ticket is displayed as Active.
Where can I use mobile ticketing?
RT buses and light rail trains. Mobile RT tickets and passes are not accepted by other transit agencies. How is the application getting my current location?
We are using the location feature on your phone.
Can I save a route?
Not yet, this will be available soon.
Does my GPS need to be turned on?
Yes, your phone's GPS needs to be turned on.
What does the clock mean?
This is a mechanism to show that the ticket and pass is active.
How do I know where to transfer if there are many buses?
The map will show the icons for the bus you need to transfer to.
What happens if I do not get a verification code?
Please double check your email.
What happens if I do not have a credit card?
A credit card is required to register and pay. Cash and paper fare media are still accepted to ride RT buses and light rail trains.
Which credit cards do you accept?
American Express, Discover, MasterCard and Visa are accepted.
What if I want a refund for buying a ticket by mistake?
Contact Customer Advocacy at firstname.lastname@example.org.
How do I scan the ticket?
Click the ticket and you will see the ticket flip over to a QR code. Please show this to the bus operator.
How do I see my profile?
Click the lower right side menu icon and you will see a list of options. One of these is your profile. Still have questions? Call 916-321-BUSS (2877) and a Customer Service Representative will be happy to help Monday through Friday from 6:30 a.m. to 6:30 p.m.