Sacramento Regional Transit District (SacRT), in partnership with the city of Citrus Heights, operates a new shuttle service for travel in Citrus Heights for everyone called "City Ride." City Ride offers curb-to-curb service to any destination within the boundaries of the city of Citrus Heights and Mercy San Juan Medical Center on Coyle Avenue in Carmichael, and Kaiser Medical Offices on Riverside Avenue in Roseville.
City Ride connects passengers to all destinations throughout the City of Citrus Heights including shopping centers, restaurants, movie theaters, community centers, parks, schools and medical facilities from 7 a.m. to 7 p.m., Monday through Friday. The service is open to the general public, and regular SacRT Basic and Discount fares apply.
Hours of Operation
City Ride operates anywhere for any purpose within the boundaries of the city of Citrus Heights from 7 a.m. to 7 p.m., Monday through Friday. There are also transfer points, where you can connect to SacRT and other transit service providers.
Reservations are required by calling (916) 556-0258 no earlier than one business day (between 7 a.m. and 7 p.m.) in advance. Reservations are taken on a first-come, first-served basis. SacRT does not accept repeat subscription rides. All rides must be booked individually in advance of each trip.
City Ride seats 12 to 14 passengers with space for two wheelchairs, and are equipped with wheelchair lifts and securements, and bike racks.
Service Area Map
The service does not operate on the following observed holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
Reservations are required by calling (916) 556-0258 no earlier than one business day (between 7 a.m. and 7 p.m.) in advance. When you call, the reservationist will attempt to find a trip time that is as close to your requested time as possible. Once the trip is scheduled, you will be given a block of time in which the bus will arrive.
You will need to be ready and waiting for the bus at or near the curb, and visible to the shuttle operator. The operator is not able to leave the bus to knock on the door or call to remind you. Just like regular bus service at a bus stop, if you are not visible and waiting when the shuttle arrives, the shuttle will proceed on its route. If you miss the pick-up, it is considered a "no-show". Repeated no-shows may result in your service being suspended or eligibility terminated.
When you call, please have a pencil and paper, and be prepared to provide the following information:
- Your first and last name
- Phone number
- Your preferred pick-up and return times
- Your origin and destination addresses
- If others will be accompanying you, please provide the number of individuals and the names of each person (adults and/or children)
- If you or anyone accompanying you will be traveling using a wheelchair, scooter or other mobility device, please let the reservationist know
Since this is a shared-ride service, the operator may make other stops on the way to your pick-up and drop-off location so it is best to allow plenty of time to get to and from your destination.
How Long Will the City Ride Shuttle Wait?
When the shuttle arrives, the operator will look for you at and around your requested pick-up point. You must be visible to the operator from the pick-up point. If the operator cannot see you, they will stay at the pick-up point long enough to log their arrival into the SacRT system and radio Dispatch for instructions, then proceed en route. If the shuttle arrives before your set pick-up time, the operator will wait until your scheduled pick-up time before proceeding.
What if the Shuttle is Late?
If the City Ride shuttle does not arrive within a reasonable amount of time (past your scheduled pick-up time), call (916) 556-0258 to check the status.
What if I Need to Cancel a Trip?
The minimum cancellation notice required is two hours in advance of the scheduled pick-up time. If your travel plans change, please call (916) 556-0258 to cancel your trip as soon as possible. Please remember that keeping a ride booked that you donï¿½t intend to take prevents other riders from using the City Ride service. Multiple incidents of canceling trips on too short of notice (which is considered a no-show) may result in your service being suspended or eligibility terminated.
Prevent No-Show Situations
- Review dates, times and addresses when making a reservation to be sure that the information is correct
- Call (916) 556-0258 to cancel a reservation as soon as the ride is no longer needed
- Cancel a ride at least two hours in advance of the scheduled pick-up time
- Be prepared to board the shuttle when it arrives
Can I Board with a Mobility Device?
City Ride shuttles can accommodate mobility devices such as wheelchairs, scooters and walkers, provided that the devices fit within the Americans with Disability Act (ADA) specified boarding guidelines. All operators are trained to operate the lifts and securements, and will make sure that you are secured after boarding. Boarding while standing on the lift is allowed, but not advised due to safety concerns.
Can I Board with Life-Support Equipment?
You may bring a respirator, portable oxygen and/or other life-support equipment as long as it does not violate laws or rules related to transportation of hazardous materials.
Can I Transport My Service Animal?
Service animals, such as guide dogs or signal dogs, may be transported on City Ride shuttles. Other pets and other non-service animals may not be carried on.