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the web address of the requested material, and your full contact information so
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Reasonable Modification Policy
The Sacramento Regional Transit District (RT) is
committed to providing safe, reliable, efficient, accessible and userfriendly
services to its customers. To ensure equality and fairness, RT is committed to
making reasonable modifications to its policies, practices and procedures to
avoid discrimination and ensure programs and services are accessible to
individuals with disabilities. Requests for modifications can be made by calling
RT at (916) 557-4545, or by emailing
All RT buses are equipped with wheelchair* lifts or ramps and a
wheelchair securement area with space for two wheelchairs. Assistance with
boarding or exiting, wheelchair securement, lifts, and fare payment is
available from RT bus operators when requested. RT bus operators are
required to secure all wheelchairs before proceeding. For safety
reasons, RT recommends that you use your own seat belt to secure yourself
in your wheelchair. Scooter type mobility devices are top heavy and may be
unstable during transport. For your safety, it is recommended that you
transfer from your scooter to a bus seat.
Most RT buses, "kneel" by lowering the front steps for easier
boarding by passengers with mobility limitations. Please let the operator
know if you need to use the bus kneeling feature upon boarding or exiting.
*"Wheelchair", means a three-or-more-wheeled device, usable
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Senior & Disabled Priority
Two seats at the front of the bus and two seats in the front of the
first light rail car are designated as priority seats for the disabled and
seniors. Federal law requires that operators request passengers (who are
non-disabled) to vacate priority seating when needed.
Light Rail Vehicles
All light rail stations have ramps or lifts for wheelchair
accessibility except the 12th & I Station
where only, north-bound trains to Watt/I-80 are accessible. Please
allow enough time to reach the waiting area at the top of the ramp or lift
before the train arrives. There is
space for three wheelchairs in the front car of each train. If you need
assistance or a demonstration regarding accessible features of RT light
rail vehicles, call RT's
Department for information.
Boarding Light Rail
Move your wheelchair to the top of the boarding ramp and stop
behind the yellow detectable warning strip. After the train has stopped, the
operator will open the door and lower the access platform. Inform the
operator where you want to get off and if you will need assistance to
exit. Move to the designated wheelchair area and secure your brakes. If
you are in the entryway, please back up to the train operatorís
compartment wall and set your wheelchair brakes. If you board a
CAF light rail vehicle, with the
wider aisles, and are riding in the rear of the car, please start moving
forward to the exit prior to arrival at your stop so you are prepared to
Operators must internally announce the following: Transfer points,
major intersections, destination points, and intervals along the route. In
addition, all specifically requested stops will be announced.
Operators must identify their routes and their destinations by
announcing these externally to patrons waiting at stops served by more
than one route. In addition, operators must announce all routes and
destinations to patrons waiting at a stop who appear to be visually
impaired and upon request. Vehicles equipped with automated announcements
will announce the route at all stops.
These internal and external announcements must be made by using the
automatic stop announcement system, if one is available. If this system is
not available, or is inoperable, then the operator must use the internal
and external announcement feature of the on-board public address (PA)
system. If neither alternative is available or operable, then the operator
must make these required announcements using his or her own voice loudly
Each stop is announced over the interior PA system in
every rail car.
Guide dogs, signal dogs, and other service animals are allowed to board
RT buses and light rail trains. A "service animal" is any animal
specifically trained to work or perform tasks for an individual with a
disability, including guiding individuals with impaired vision, alerting
individuals with impaired hearing to sounds, providing minimal protection
or rescue work, pulling a wheelchair, or fetching dropped items. If an
operator is unsure that an animal performs a service function, the
operator may ask the passenger if the animal is trained to provide a
service. However, persons boarding with service animals are not required
to have a certificate or license ó nor is a photo of the animal required
on the passenger's RT discount photo ID card.
For safety reasons, RT recommends service animals do not ride the
passenger lift platform. Their tails, paws, head, or equipment may catch
in the lift mechanism.
Service animals are permitted to accompany individuals with
disabilities in RT vehicles and facilities. The animal must be on a lead
or leash, or in a carrier, must not interfere with other passengers and
must be under the constant supervision and control of its owner. If a
service animal misbehaves, the passenger will be asked to remove his or
her animal from the vehicle or facility. If there are multiple occurrences
of misbehavior, the animalís boarding privileges may be revoked. Some
examples of misbehavior would be soiling the vehicle, growling at or
harassing passengers, or the operator, or other service animals.
Service animal trainers are permitted to board RT vehicles for training
purposes. Individuals who wish to use RT's vehicles to train service
animals are encouraged to call 321-2877
to make special arrangements.
Except for transporting small animals in a completely enclosed and
secured cage or carrier, animals that do not meet the definition of
"service animals" are not permitted in RT vehicles or
The cage or carrier must be small enough to fit on the person's lap.
The animal must not misbehave as described above.
ADA Paratransit Service
RT's ADA Paratransit Service documents are presented in Adobe Acrobat
To download and install the free Acrobat Reader please
visit the Adobe
If you would like a copy of the application
for ADA paratransit services, please contact us at (916) 557-4685 or
(916) 557-4686 TDD or by e-mail at
Please let us know if you need the
application in a different format, such as Braille, large print, disk or
For information regarding PDF files and accessibility issues
please Select This Link.
Click here to
download the ADA Paratransit Interactive Application
In order for the ADA Paratransit
Interactive Application file to be fully interactive you must download it to
your computer and not view in the browser window.
This application form is in Adobe PDF format and must be downloaded to
become interactive. For best viewing and full function of the application, you
must use Adobe Acrobat Reader (v.8 or better), which is free for
download. Once Acrobat Reader is installed, you can simply click on
the link, open the file, drop your curser in the first highlighted field and tab
and mouse click through the fields, filling out the form as you go, printing the
pages from your computer.
The filled out information can now be saved in
Acrobat Reader to your computer, so you can save the information and return
later to finish filling out the form.
Please note that the last two pages
must be printed blank and filled out by a Medical Professional.
To Register for ADA Paratransit Service Contact RT:
Persons with a Hearing Impairment
Registered Riders Only Contact RT's Paratransit Service Provider:
To Request a Ride 429-2744
To Cancel a Ride
Persons with a Hearing Impairment
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