Regional Transit Accessible Services
About SacRT’s Accessible Services
All SacRT buses are low floor vehicles equipped with ramps and a kneeling feature that allows the bus operator to lower the bus. The ramp is deployed for patrons using mobility devices, as well as for persons with mobility related issues. (Please note: Buses operated by the Community Bus Service Division are equipped with lifts, not ramps.) If you do not use a mobility device, but would still like to use the ramp or need to have the bus kneeled to facilitate your boarding or exiting the bus, make sure to notify the operator. Your safety is our first priority. The mobility device securement area has space for two mobility devices. SacRT bus operators are required to fully secure all mobility devices before proceeding with the approved system on the bus that is solidly attached to the floor of the coach. Both mobility device positions are equipped with safety lap and shoulder securement straps. SacRT recommends users of mobility devices wear the lap and shoulder belt provided as part of the securement system, which the bus operator will help you with upon request. The seat belts are intended to give additional stability and bracing opportunity in the event of unforeseen sudden stops or other bus movements.
Patrons may also request assistance from the bus operator with boarding and exiting the vehicle, repositioning the bus if there is an obstruction at the bus stop, inserting fare payment or swiping/tapping fare media at the fare box. Scooter type mobility devices (three-wheeled scooters) are top heavy and may become unstable during transport. For your safety, it is recommended that you transfer off your scooter and onto a bus seat.
*A "Wheelchair" or a "Mobility Device" is defined as a mobility aid belonging to any class of three-or-more wheeled devices, usable indoors.
Stop announcements are provided for the benefit of all SacRT customers, including passengers with visual impairments. Vehicles are equipped with automated announcements that activate at the route stops to inform passengers of the bus location. Announcements are also made at frequent intervals to notify passengers of approaching stops, transfer points, major intersections, destination points and intervals along the route. In addition, all specifically requested stops will be announced by the operator.
External stop announcements also identify the route at all stops. If this system is not available, or is inoperable, then the operator must use the internal and external announcement feature of the on-board public address (PA) system. If neither alternative is available or operable, then the operator must make these required announcements using his or her own voice loudly and clearly.
SacRT is committed to taking reasonable measures to ensure all members of the public are able to utilize SacRT’s public transportation service and facilities with ease and comfort. Service animals provide important assistance to individuals with disabilities and are welcome at SacRT facilities and on board SacRT buses and light rail vehicles.
What is a service animal?
- A service animal is a guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability. An individual may have more than one service animal.
- A SacRT representative may ask (1) if the animal is a service animal required because of disability and (2) what task the animal has been trained to perform. However, a service animal requires no special tag, identification, certification, papers, harness, vest, cape, or pass.
- A service animal must always be under the control of the handler. A service animal must be harnessed, leashed, or tethered unless these devices interfere with the service animal's work or the person's disability prevents use of these devices. In that case, the person must use voice, signal, or other effective means to maintain control of the animal.
- SacRT may refuse to transport service animals that are deemed to pose a direct threat to the health or safety of drivers or other riders, create a seriously disruptive atmosphere, or are otherwise not under a passenger’s control. An individual is not denied access if their service animal is denied access.
What are examples of specific work or tasks that service animals are trained to perform?
- Guiding individuals with visual impairments
- Alerting individuals who are hard of hearing or deaf to intruders or sounds
- Providing minimal protection or rescue work
- Pulling a wheelchair
- Fetching dropped items for an individual with a disability
- Alerting individuals with seizure disorders to an oncoming seizure, or responding to a seizure
- Reminding individuals with depression or other psychiatric conditions to take their medication
- Sensing an anxiety attack is about to happen and taking specific action to help avoid or lessen the impact of the attack (commonly known as a “psychiatric service animal”)
What is not a service animal?
- Pets are not service animals
- Emotional support, therapy, comfort, and companion animals are not service animals. “Emotional support, therapy, comfort, and companion animals” refer to when an animal’s only function is to provide emotional support or comfort just by being with a person. Such animals do not qualify as service animals under the ADA because they have not been trained to perform a specific job or task.
Are non-service animals allowed on SacRT buses and light rail vehicles?
- In accordance with SacRT’s Ordinance Prohibiting Specific Acts Committed In or On RT Vehicles or Facilities, non-service animals are permitted on SacRT vehicles if the animal is: (1) in a completely enclosed and secured cage or carrying case which is small enough to fit on the person’s lap; and (2) the animal does not otherwise endanger or annoy other persons.
- Violations of SacRT’s rules for transporting non-service animals are subject to a fine not to exceed $75 for the first offense and $250 or community service for subsequent offenses.
ADA paratransit operates seven days a week, including holidays and mirrors service within a ¾ mile radius of an active SacRT route or light rail station.
When taking an ADA paratransit trip, you should allow as much time from the origin to the destination as the same trip would take using a SacRT bus and/or light rail train, this includes time to get to the bus stop and transfers.
Exact fare of $5.50 for each one-way trip is required upon boarding; drivers do not give change. Two limited ride paratransit monthly pass options are available, each cost $137.50.Click here to download the ADA Paratransit Interactive Application* SacRT's ADA paratransit Service documents are presented in Adobe Acrobat format. To download and install the free Acrobat Reader please visit the Adobe site.
If you would like a copy of the application for ADA paratransit services, please contact us at (916) 557-4685 or (916) 557-4686 TDD or by e-mail email@example.com.
Please let us know if you need the application in a different format, such as Braille, large print, disk or Spanish.
*Note: In order for the ADA Paratransit Interactive Application file to be fully interactive you must download it to your computer and not view in the browser window
This application form is in Adobe PDF format and must be downloaded to become interactive. For best viewing and full function of the application, you must use Adobe Acrobat Reader (v.8 or better), which is free for download. Once Acrobat Reader is installed, you can simply click on the link, open the file, drop your curser in the first highlighted field and tab and mouse click through the fields, filling out the form as you go, printing the pages from your computer. The filled out information can now be saved in Acrobat Reader to your computer, so you can save the information and return later to finish filling out the form.
Please note that the last two pages must be printed blank and filled out by a medical professional.
Registered riders only contact SacRT's ADA paratransit service provider:
To Request a Ride - 916-429-2744 or 1-800-956-6776